Service Evaluation Concepts

Customer Experience Optimization

Understanding and constantly improving the customer experience is a strategic imperative for customer-driven enterprise. Providing an experience that is in line with the corporate message or brand is the surest way to win customer business loyalty.

Customer Experience Optimization (CEO):

Captures the behavior, thoughts and attitudes of your customers.
Surfaces key customer insights.
Continuously improves the customer experience at every touch point.

Improving the customer experience will help you meet defined objectives and enhance overall profitability. Customer Experience Optimization solutions offered by Service Evaluation Concepts are a composite of metrics combined to deliver the Customer Experience Index or (CE Index). The CE Index provides the needed accountability for all stakeholders. It provides the necessary alignment between Training Protocol, Employee Satisfaction and Customer Satisfaction, revealing what your customers think, how they behave, and why. All of these metrics are developed to capture Key Performance Indicators, while communicating the corporate strategy to the frontline managers and associates.

For more information, Call 516-576-1188 or Email solutions@serviceevaluation.com